Orders leave our greenhouse in Easley, South Carolina. This is not a warehouse, and plants do not go out seven days a week. We typically process an order in 4–6 business days. Weather and peak volume can stretch that. Processing is the time we need to pick, inspect, and pack. Transit is the time the carrier has the box. Those are two different clocks.

We ship Monday through Wednesday so plants are not sitting in a depot all weekend. If you check out Thursday night, do not expect a Friday box.

Our default for collector plants is UPS 2-Day Air. We also ship USPS Priority and FedEx. Prefer a different carrier? Email hello@plantnookshop.com or call 864-252-1939 and we will quote it.

Optional protection at checkout: insulation +$5, or insulation with a heat or cold pack +$9. The $9 add-on is insulation plus a temperature pack, not a pack by itself. Pick heat or cold based on the route — summer asphalt and a 28°F overnight in the truck are different problems. If your local weather is below 40°F and you skip cold-weather protection, the order is not eligible for a return or replacement.

How Indra actually packs the box — polyfill, cups, exact-plant handling, UPS vs USPS — is on How we ship plants from Easley, SC. This page is the contract.

If a box is delayed in transit, The Plant Nook Shop is not liable for damage caused after the carrier has the package. We pack for a safe delivery and we offer faster options at checkout. If the forecast on your end looks brutal, wait. A heat pack is not a polar-vortex waiver.

Damage claims: you have 48 hours after delivery to request a return. Send an unboxing video that shows the damage on arrival. To be eligible, the item must have been damaged when it arrived — not a week later after a repot. Start that request at Contact, hello@plantnookshop.com, or 864-252-1939. If the return is accepted, ship the plant back to 202 Camperdown Ct, Easley SC 29642. Once we receive it in reasonable condition, you can choose a refund of the purchase price (shipping excluded) or a replacement plant. Items sent back without a request first will not be accepted.

*If cold-weather protection is not purchased and your local weather is below 40°F, the order is not eligible for a return or replacement. Check the forecast for the delivery window, not just the day you click buy.

Tissue culture plantlets
Acclimation is on you. We will answer questions; we will not be liable for plantlets that do not survive acclimation. Once a plantlet has started acclimating, it is no longer eligible for return. Genus unbox notes live on the packing page. Contact us for special circumstances.

Lost, missing, or stolen packages
If the carrier marks the package delivered, it is considered received. We ship to the address you entered at checkout. We are not liable for lost, misplaced, or stolen packages after delivery confirmation. We will help you through a carrier claim with UPS or whoever moved the box.

Wholesale orders: there are no claims, refunds, or replacements on wholesale. If something is wrong, reach out and we will talk through next steps case by case.

Questions: hello@plantnookshop.com · 864-252-1939 · contact page.

By placing an order with The Plant Nook Shop, you agree to these terms.