Orders are typically processed within 4–6 business days. Please note that processing times can vary with weather or peak seasonal volume Please allow up to 5 business days for your order to be processed prior to shipping. Please note that processing times & transit times are separate. Processing times are the amount of time needed for The Plant Nook Shop to ship your plants. Transit times are the amount of time your order will be with the mail carrier traveling to you.

Our standard shipping method is UPS 2-Day Air, which we’ve found to deliver plants safely and reliably but we also ship via USPS Priority mail and FedEx.

 If there is another shipping carrier you prefer to use, please feel free to contact us for an estimate on cost. 

Should your order be delayed in transit, The Plant Nook Shop will not be held liable for damaged plants. We take every precaution possible to ensure a safe delivery. We take immense pride in meticulously packing each order with care. We do offer faster shipping options at check out. If you believe the weather in your area is too harsh for shipping, we recommend waiting until a better time. 

We have a 48-hour return policy, this means you have 48-hours after receiving your item to request a return. Please reach out with an unboxing video showing the damage within 48 hours of receiving the item.

To be eligible for a return, you must show proof the item was damaged upon arrival. 

To start a return, you can contact us at here. If your return is accepted, you must return the item to: 202 Camperdown Ct, Easley SC 29642. Once the item is received in reasonable condition, you will have the option of a full refund of your purchase price (this will exclude the cost of shipping) or a replacement plant. Items sent back to us without first requesting a return will not be accepted.

*If Cold Weather Protection is not purchased with your order and your local weather is below 40 degrees, your order will not be eligible for a return or replacement. Please be aware of your local weather to ensure your plants are able to arrive safely*

You can always contact us for any return question

Tissue Cultured Plantlets

It is up to the customer to be able to provide proper acclimation to the plantlets.  We are happy to help answer any questions you may have in regards to the process of acclimating plants. The Plant Nook Shop will not be held liable for plantlets that do not survive acclimation. The link to our instructions is also provided below. Once plantlets have begun acclimating, they are no longer eligible for return. Please contact us at for any special circumstances. 

Lost/Missing/Stolen Packages

The Plant Nook Shop will not be held liable for any lost/misplaced/stolen packages that have been successfully marked as delivered. We guarantee to send your packages to the address that you provided at check out. Once a package is marked delivered by the carrier, the package is considered received. The Plant Nook Shop cannot be responsible for lost, misplaced, or stolen packages after delivery confirmation, but we are happy to assist you through the claims process with UPS or any other carrier the order was shipped through.

Please note: There are no claims/refunds/replacements on any wholesale orders. Should you have any concerns with items received on a wholesale order, please reach out to discuss the next steps in the process. Each case is handled on a case by case basis.

If you have any questions regarding our policies, please reach out to us

By placing an order with The Plant Nook Shop, you agree to these terms