This page explains when The Plant Nook Shop covers plants that arrive damaged, how to file a damage claim, and what can’t be returned. Please read it before you order. By placing an order with The Plant Nook Shop, you agree to these terms.
The short version
- Damage claims are covered only on orders shipped Overnight. Overnight shipping is available by request.
- Orders shipped 2 Day Air or Ground are not covered for damage.
- Report damage within 48 hours of delivery, with an unboxing video.
- Tissue culture plants are sold as is.
- Shipping costs are non-refundable.
- Wholesale orders have no claims, refunds, or replacements.
Shipping days
UPS 2 Day Air is our standard shipping method. Overnight shipping is available by request. We ship Monday through Wednesday only, so plants aren’t sitting in a depot over the weekend. With 2 Day Air, a package shipped Monday is delivered Wednesday.
We typically need 4–6 business days to pick, inspect, and pack an order before it ships. Weather and peak volume can stretch that. Processing times, carriers, and insulation options are on our Shipping & Returns page.
Which orders are covered for damage
Damage claims are covered only on orders shipped Overnight. Orders shipped 2 Day Air or Ground are not covered for damage, and neither is any other shipping method.
Want damage coverage? Request Overnight shipping before your order ships. Reach us through our contact page or call 864-252-1939, and we’ll quote Overnight shipping for your order.
Cold weather rule
If your local weather is below 40°F and you didn’t buy cold-weather protection at checkout, the order isn’t eligible for a return or replacement. Check the forecast for the delivery window, not just the day you order.
How to file a damage claim (Overnight orders)
- Within 48 hours of delivery, contact us through our contact page or call 864-252-1939.
- Send an unboxing video that shows the damage on arrival. The plant must have been damaged when it arrived, not a week later after a repot.
- Wait for us to accept the return before you send anything back. Items sent back without a request first won’t be accepted.
- If we accept the return, ship the plant back to 202 Camperdown Ct, Easley SC 29642.
- Once we receive it in reasonable condition, you can choose a refund of the purchase price or a replacement plant. Shipping costs are not refunded.
Lost, delayed, or stolen packages
The Plant Nook Shop is not responsible for lost or delayed shipments from UPS, but we’ll do our best to come up with a good solution.
If the carrier marks the package delivered, it’s considered received. We ship to the address you entered at checkout, and we aren’t liable for lost, misplaced, or stolen packages after delivery confirmation. We’ll help you through a carrier claim with UPS.
Please double-check your shipping address at checkout. We can’t refund or replace items delivered to the wrong address or delayed because of inaccurate shipping information. We also aren’t responsible for plants that suffer heat or freeze damage because they were left sitting on a hot or icy porch.
Tissue culture plants
Tissue culture (TC) plants are sold as is. Some yellowing and browning of TC leaves is common because of shipping stress.
Acclimation is your responsibility. We’re happy to answer questions, but we aren’t liable for plantlets that don’t survive acclimation. Once a plantlet has started acclimating, it can’t be returned. Unboxing notes for each genus are on How we ship plants from Easley, SC. Contact us for special circumstances.
Wholesale orders
There are no claims, refunds, or replacements on wholesale orders. If something is wrong, reach out and we’ll talk through next steps case by case.
Shipping costs
Shipping costs are non-refundable. An approved refund covers the purchase price of the plant, not the shipping.
FAQ
Is my order covered for damage if it shipped 2 Day Air?
No. Damage claims are covered only on orders shipped Overnight. Orders shipped 2 Day Air or Ground are not covered for damage.
How do I get Overnight shipping?
Overnight shipping is available by request. Contact us through our contact page or call 864-252-1939 before your order ships, and we’ll quote it.
What days do you ship?
Monday through Wednesday only. UPS 2 Day Air is our standard method, so a package shipped Monday is delivered Wednesday.
How long do I have to report damage?
48 hours after delivery. Send an unboxing video that shows the damage on arrival.
Are tissue culture plants covered?
No. Tissue culture plants are sold as is. Some yellowing and browning of TC leaves is common because of shipping stress.
Is shipping refunded?
No. Shipping costs are non-refundable.
What if UPS loses or delays my package?
The Plant Nook Shop is not responsible for lost or delayed shipments from UPS, but we’ll do our best to come up with a good solution.
Questions?
Call 864-252-1939 or use our contact page.